22 Car Rental Brands at Cancun Airport (CUN)

Reviewed: February 10, 2023

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

Reviewed: January 18, 2022

El auto era lo contratado, en el proceso de check in el tipo del mostrador insistía en cobrarme un impuesto adicional, a pesar que el voucher decía que los impuestos estaban incluidos, finalmente me los quito y no pague nada más. El auto venia con golpes leves en la parte exterior, la vía del costado derecho desprendida y me lo entregaron con 3/4 del tanque. Asi que tome fotos. Mi sorpresa es que al salir el sistema de ellos toma fotos y me las envió, por lo que me quedé tranquilo de no esperar sorpresas a la entrega. Al devolverlo, lo di con tanque lleno y el proceso fue muy rápido. Lo del tanque me pareció una mala práctica de parte de ellos. Es importante leer bien lo que alquilas. El mensaje es: "si te dejas se aprovechan".

Reviewed: February 23, 2020

The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.

Reviewed: January 26, 2020

We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.

Reviewed: November 14, 2019

The price don't was the same in the rental was more high than expected

Reviewed: December 9, 2022

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined

Reviewed: May 29, 2022

We waited a very long time to get our car and the car was in bad conditions and dirty.

Reviewed: November 21, 2021

Muy bueno el servicio pero si deberían ser más claros en los temas de seguros y depósitos

Reviewed: November 3, 2021

El auto desde mi punto de vista ya no debería estar a disposición de renta

Reviewed: June 2, 2021

They where amazing. Really fair safe and fast. Good staff.

Reviewed: October 29, 2022

Counter at airport.

Reviewed: October 29, 2022

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Reviewed: April 6, 2022

The staff were really helpful and super friendly

Reviewed: April 15, 2020

Fue un muy buena oferta

Reviewed: March 4, 2020

BUDGET REFUSED TO RENT ME THE CAR UNLESS i BOUGHT EXTRA INSURANCE EVEN THOUGH I HAD CHECKED AND CONFIRMED I HAD ENOUGH. ONCE I CALLED EASYRENTCARS THEY REFUSED TO TALK TO HIM AND AGREED TO RENT ME THE CAR.

Reviewed: October 7, 2022

El vehículo estaba bien.

Reviewed: March 1, 2021

Esperé mucho tiempo Además se encargan de meterte miedo para que les compres sus seguros

Reviewed: November 14, 2020

No hicieron válidos los seguros contratados y tuve que contratar sus seguros. El precio se elevó al doble del acordado.

Reviewed: February 16, 2020

Car could be with a full tank, to easy refturn after! Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!

Reviewed: October 5, 2019

My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.

Reviewed: February 28, 2022

Me cobraron obligadamente un seguro que yo llevaba de Chile. Recurrí a QEEQ pero no me solucionaron el problema

Reviewed: April 20, 2021

Thank you

Reviewed: March 3, 2020

Issues with Hertz office in Cancun regarding insurance policies- please refer to my extensive email correspondence with your customer service officers

Reviewed: March 2, 2020

Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.

Reviewed: January 14, 2020

Fue el único lugar que di la targeta y a los pocos días había un intento de uso fraudulento para sacar USD (estaba en Mexico). 100% que hubo un intento de clonaje de la targeta. Mal uso dadas privadas por parte de algun trabajador o zero confianza en la protección y privacidad de los datos de los clientes.

Reviewed: September 21, 2021

Quick excellent service

Reviewed: August 6, 2021

El carro se nos dañó (no encendía) 2 veces por batería, eso nos estresó bastante y nos retrasó los planes de las vacaciones y es algo prevenible de solo mantenimiento. Deben ser mas cuidadosos con ese tema

Reviewed: December 30, 2019

Excelente servicio

Reviewed: August 16, 2019

The didn't have any small SUVs, much less my Jeep Wrangler

Reviewed: August 15, 2019

The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.

Reviewed: March 22, 2021

Great service from start to finish and very attentive staff at pick up and drop off.

Reviewed: November 30, 2020

We wait over 1h for car...very slow check-in

Reviewed: April 22, 2020

They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental

Reviewed: November 22, 2019

Me gustó el servicio,

Reviewed: November 21, 2019

Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.

Reviewed: September 24, 2019

La camioneta rentada bien, en buenas condiciones para viajar sin problemas. El proceso en AVIS es bastante ágil.

Reviewed: August 15, 2019

Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.

Reviewed: January 16, 2019

I dont recommande this place at all.