The check in was great but to find the car, it was very difficult as no one is showing you the way or which car you rented. For the vehicle in itself it was clean and was the car that I booked. However, it was missing few essentials for a car during winter: no window liquid was put in the car and we had difficulties to drive at some point as we had dirty snow. We had to stop and buy ourselves the product, and of course Budget did not care and is not ready to d anything about it. Second, there was no utensil to take of the frozen snow out of the windows, which is mandatory in a country where it is snowing a lot during winter. When we checked out, the guy that reviewed everything was super rude and did not care, asking us to contact directly the company.
Dislike: Despite the fact that the order was intentionally placed in a Prague Railway station, in Budget system it shows Prague Airport. I've got the car at the Railway station, as the stuff member was a kind person and gave me the car. You guys (Easyrentcars) should update your system accordingly.
Staff behind the collection desk spoke perfect English, understood my requirements and did not try to pressurise me into buying any 'add ons' I did not need. There was a short delay on pick up as they where busy and we had to wait for the car to be washed. One thing to note was that the service warning came on half way through our hire.
Like: I liked that it was possible to get a great last minute deal within my budget. The reservation desk guy was helpful and friendly. We got the car as scheduled with no delays or waiting. Dislike: We booked VW golf class and got a Seat (not sure which make). It was kind of a nice upgrade. However, this car has very uncomfortable front seats. It has nothing to do with Budget, just a thing to keep in mind.
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View more >Y.Ozer
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View more >Captain Brighton
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View more >H.Pauly
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View more >Mariam Smirnov
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View more >Dislike: We booked VW golf class and got a Seat (not sure which make). It was kind of a nice upgrade. However, this car has very uncomfortable front seats. It has nothing to do with Budget, just a thing to keep in mind.
D.Paton
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View more >V.Lelkes
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View more >Dislike: Extending the rental was not posibble with good conditions. I must book a new rental.
J.Helter
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View more >Dislike: The gear changer was slightly stiff
L.Plaksiviy
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