CAR RENTAL REVIEWS ON THRIFTY AT SACRAMENTO AIRPORT, SMF

On drop off, at 6:30am, a little confusing as to what I had paid for , and staff a little in-experienced for directions to us, about leaving key and car .

Very easy rental, and a great price.I went with compact car, and next time will go with slightly larger for comfort ,and storage.

The beginning was a disaster. Long lines. Slow moving. I wasn't in the car I had reserved. General chaos. The people at the desk were polite, but they were overwhelmed. It ended well because the manager put me in a different car at a reduced price.

The counter staff was professional and helpful. I had a little trouble hearing him because of the mask. With one person ahead of me at the counter, it took about 15 minutes for me to get to the counter. Between Hertz, Thrifty and I think it was Dollar, it would be nice to have a floater to handle any counter that needs the extra help.

This was the first time using QEEQ.COM. The platform was easy to navigate. The price was good. I don't remember any further price drop. Everything worked out great.

Loved the Atlas VW. Cruise control was the best thing, the sensor slows the car when another vehicle in front, at the distance you set, and gets back to your set speed on its own. This really helped our long 40 hr trip. The car is not to big, not too small and easy to manage on the freeway and parking. This is a good car for everyday use.

Booking was so easy.

I have been charged twice with no explanation why or contact from thrifty. The agreement on pick up and return after the car was checked said $52. We got charged that. Then several days later they have made a further $62 charge which was not agreed and I have not been invoiced for. Not happy in the slightest.