CAR RENTAL REVIEWS ON ALAMO AT GENEVA AIRPORT（SWISS SIDE）, GVA

The worst possible experience after collecting the car and absolute failure of Alamo to come back to me regarding the issue of a lost car key. I have now been back 2 days and still have no further information. Terrible service and an absolute farce.

The car was good. it was difficult to get a working child car seat

Longest queues at Geneva airport. Car seat straps all tangled and staff couldn’t help for ‘safety reasons’. Took over 30 mins just to sort that out All car hire is in a busy multi storey car park with no space and no toilets

I explained I'd booked a manual car and they said unfortunately they only had automatics....i was offered a 'mini' manual but that would have been to small!!

The car I rent was not available, they gave me a bigger one instead. Very comfortable and automatic. good upgrade.

I really enjoy the options you offer with total coverage insurance. Recently prices have been the best as well

Like: Great service and great car (Audi A4)

The queue at arrival/pick-up was almost an hour because the Alamo desk only had one member of staff on it. We agreed to an upgrade but were only told about the net cost. We were not advised of the taxes and additional charges.

Dislike: If there are a private shuttle from the office to the terminal it will be better specially for big family the had to much luggage and kids even if you provide it with price or charge it will be easier rather than return the car and move all the luggages to bus point and wait the the same idea again on the bus to the terminal

Car needs to be cleaned before handed to the customer

Like: The car given was good.
Dislike: My plane had reached early in Geneva. Therefore I went to ask if we could pick up the car earlier. Actual time on rental 1500hrs. I touched down at 1230hrs and went to the counter to ask if I could get a car at 1300hrs. The first counter staff told me No and told me to come back 1500hrs. So me and my family went to walk around the airport. My father is 72 and my mother is 70. We were tired from long travel and hungry. I tried returning to the counter about 1330hrs and this time was a different staff, Fatimah. She said she was Moroccan. She said we are in luck and said there is a car available at 1400hrs! My only complaint is of the first staff who immediately told me NO and did not bother to help or check. I think some of these should be corrected.

Staff fine, rental desk easy to find. Quicker to walk, which we did, to the car location.

Worked as advertised.

Great experience..clean new car

Like: Quick staff at the vehicle pickup area.
Dislike: Had to wait a while before being served to pickup - but...I got an upgrade to a VW people carrier.