CAR RENTAL REVIEWS ON GREEN MOTION IN EDINBURGH

Car was great. The wait for the pick-up was over 3 hours at 2 different locations, due to a mistake by Easyrentcars (which they've immediately looked into and hopefully sorted). There was a fast track pickup which I don't think I was offered which I really would have liked.

The service was excellent, the vehicle was smaller than I anticipated but this was not a fault on the side of Green Motion, I would certainly use your Company again

Pleased with the service

The pick up was very slow. It took us nearly an hour to go through the process and we were near the top of the queue. They need more terminals.

I booked an intermediate-sized SUV and was given a BMW Mini Countryman. It was way too tiny for the group/luggage I had so we had no choice but to upgrade. It also felt like the whole Green Motion team was very unorganized. They couldn't find keys for certain cars and didn't know what they had in stock. It took over an hour to collect the vehicle.

Very good except for time taken to pickup the car and when i tried to extend the cover and it was extremely expensive and overpriced; as a result i am unlikely to use Green Motion again

Easy, great, quick

Admin cock up they wouldn’t sort just wanted an extra hire fee from me

Une ARNAQUE à l’assurance optionnelle qui se révèle indispensable du fait de la politique de Green Motion vis à vis de la prise de caution et des tarifs appliqués en cas de minime atteinte à la carrosserie , qui TRIPLE le prix annoncé de location.

Happy with the car rented. Stuff was most helpful and thorough in checking.

Excellent platform. Easy and great value!

Finding and waiting for the shuttle (15 minutes) could of been better. Also, it took a while to check in as we were the last ones off the shuttle and the line only grew longer as we were there. Otherwise all went well

See my complaint about green motion

Took far too long for them to sort people and cars out.

Quick easy Internet search

Delighted with the car. Pick up staff and Customer Service staff very helpful when I had to warn them of my delayed arrival. Very friendly and helpful. I was a little nervous of the minutiae of the pickup checks as it was my first attempt to hire a car but they made it simple and reassuring.

Website was straight forward and payment clear.

Waited for 2 hours in line (despite being 30 mins early). Then given the wrong car - I ordered manual transmission and was given an automatic.

It took a long time to get all the admin sorted as I was not aware I should have my NI number and DVLA code and clearing done. As I did not know my NI number I had to phone around and finally got this all sorted. It was good that I had taken my passport along as well, because a second ID was needed.

Crap, lazy and often rude customer service. I waited over an hour to pick my car up (making me late), and I had to ask many times for receipts and copies of paperwork. When I dropped the car off it was a very fast process. However, I had to follow the staff member very closely around and in the car when returning the vehicle, as he kept trying to run away from me - maybe trying to add problems with the vehicle that weren't there?? He also said we checked out a satnav on the form and that we didn't return it - we didn't even take a satnav in the first place! I got an overall dodgy vibe from the whole experience.

Waited over two hours to collect vehicle.

another great company service terrific

everything worked out as planned will recommend to friends

The car was fine it was as described. The problem was there was over an hours wait at Green Motion in picking up the car. The staff were apologetic but we have never waited this long to pick up a rental car before. Talking to other customers it seems this not unusual. Sorry , Cant recommend them to anyone else for this reason. They need to get more staff.

Terrible experience. Serious flaw with green motion's process. Waited more than 3 hours and still could not get my car. It was a nightmare. Will never recommend anyone to book through green motion.

The long waiting period to get the car (more than 2 hours) delayed our entire trip and further experience. Moreover I have received incorrect invoice despite multiple calls. Still waiting for the correct invoice.