QEEQ

Poor car rental experience but great member of staff on reception.

About Easirent: 8.7 /10
VERY TIME CONSUMING GATHERING ALL THE INFORMATION REQUIRED TO PICK UP. ALSO, AS I ONLY HAD £1500 ON MY CREDIT CARD I WAS FORCED TO PAY IN ADVANCE FOR PETROL I NEVER USED, RETURNING THE CAR BAck with virtually half a tank of petrol in it. On a positive note Ryan on reception is a credit to your organisation, and probably one of the reasons you are still afloat. Had it not been for him remaining calm and trying his best to help me I would not have picked the car up and certainly would have never used you again.
About QEEQ: 8.0 /10
Reviewed: Mon, Mar 9, 2020
Economy | Fiat 500 4 Doors or similar

Relevant Reviews on Easirent in United Kingdom

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Premium | Mercedes-Benz C Class or similar
“Will never use Easirent again.”
About Easirent: 6.3 /10
Dear Team, Having recently used Easy Rent Cars I felt it necessary to get in touch and write reviews (which is a first for me) of our very bad initial experience with your supplier 'Easirent'. My wife and I recently arrived in Stansted Airport, London where we had reserved a hire a car with yourselves, which involves calling a number to get on your shuttle bus outside the airport which then takes customers to your car garage nearby. Once reaching the bus stop area outside (where we were told to get on the bus), we saw the bus and waived it down, the bus driver rolled his window down and said he "was full". As he drove past us to our utter bemusement my wife and I noticed he had several vacant seats. I then decided to call the number again for pick up and the gentlemen said there is only one driver and he will do a round trip which will take 20 minutes. After waiting outside in the cold for 20 minutes the bus arrives again with the same driver 'Tanase' where we finally got on and asked him why he didn’t let us on and say he was full when he had empty seats, he simply replied “I speak no English”! To say this was a lame excuse and the guy was totally rude and unprofessional is a huge understatement. With the visit to the UK for a family funeral the next day and after a 7 hour flight this bizarre attitude was the last thing we needed. When we arrived I mentioned what had just happened to one of the staff that was serving me at the desk, who apologised on his behalf and gave me an upgrade. I was not looking for an apology nor an upgrade, just simply relaying this on, as the whole experience was surreal and I'm sure if this happened to us, it's happening to other customers too that Tanase is supposedly meant to be picking up. Please ensure this gets feedback to Management, especially in your Stansted Airport, London branch. Regards,
About QEEQ: 10.0 /10
Reviewed: Tue, Sep 17, 2019

E.Lee

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Intermediate | Kia Optima or similar
“Great value”
About Easirent: 9.0 /10
The car given exceeds my expectations
About QEEQ: 10.0 /10
Reviewed: Sat, Jul 20, 2019

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Economy | Volkswagen Polo or similar
“Not too bad experience.”
About Easirent: 9.7 /10
Car park too small at drop off point at Gatwick. Not enough staff and many waiting.
About QEEQ: 10.0 /10
Reviewed: Wed, Jun 26, 2019

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Economy | Ford Fiesta or similar
“What an utter disaster. Watched three people in front of me, desperate for a car and being ripped.”
About Easirent: 2.0 /10
Shambolic. Watched three people infront of me being ripped off. They were desperate for a car, and had to pay an extra £45 per day to take out the excess cover. I wasn't desperate, so when they tried it with me, I had to walk out. You pay for what you get. It looks cheap, but they Will rip you off.
Reviewed: Wed, Feb 27, 2019

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Mini | Fiat 500 or similar
“Good”
About Easirent: 10.0 /10
Quick polite and friendly service.
About QEEQ: 10.0 /10
Reviewed: Sat, Feb 2, 2019

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