Both the pick-up and drop-off were very quick. The staff at the store were very friendly, answered questions in detail, and carefully checked the car, explaining the functionalities and button positions.

Satisfied

The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.

The website and app is easy to be understood. But the coupons seem useless, because of the high caterias. And I don’t know how to refer it to my friend to get the bonus back, difficult to find the instruction.

The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.

Very easy and clear to use. Great rates.

Awesome little car, only downside was the GPS /radio was in Japanese, need to convert it to English