About Great Rentals: 8.3 /10
Car was great, ready to go upon arrival. A little confusion behind the counter at pickup, got sorted when help arrived.
About QEEQ: 7.0 /10
Happy with vehicle and price.
Reviewed: Thu, Feb 20, 2020
Medium SUV | Toyota RAV4 Model Guaranteed

Relevant Reviews on Great Rentals Great Rentals LTD, Auckland, New Zealand

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Economy | Toyota Corolla Hatchback or similar
“Eventually satisfactory.”
About Great Rentals: 8.3 /10
1. It was a Nissan, not a Toyota; 2. The company phone line was disconnected; 3. Audio system and GPS was only in Japanese; 4. The lighter's fuse was blown.
Reviewed: Fri, Sep 13, 2019


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Medium SUV | Toyota Highlander or similar
“the experience was fantastic I was expecting an older vehicle and we all were very happy with the Pa”
About Great Rentals: 10.0 /10
The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was
About QEEQ: 10.0 /10
As before great to deal with
Reviewed: Tue, Jul 16, 2019

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Mini Van | Toyota Estima (2007-2012) or similar
About Great Rentals: 6.3 /10
- Car met our space needs at a good price - this was the only plus point. - In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly. - Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from. - When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!) - The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.
Reviewed: Mon, Jul 8, 2019


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Economy | Mazda Demio or similar
“Great price with no problems”
About Great Rentals: 9.0 /10
We received a larger car than expected. Given the very good price, we were a little wary of the company, but there were no problems at all
About QEEQ: 10.0 /10
No problems
Reviewed: Sat, Jun 15, 2019


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Economy | Toyota Yaris or similar
About Great Rentals: 7.3 /10
It’s great value of money, just the car is really old and with Internet cafe smell, I have to open my window all the time. feel like they need to give the seats a quick wash at least once a month or 2.
About QEEQ: 10.0 /10
Reviewed: Sat, Apr 27, 2019

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