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Cheap rental but needs to work on customer service

Reviewed: Thu, Feb 13, 2020
About ACE Rental Cars: 7.0 /10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
About QEEQ: 10.0 /10
Compact | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport


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Compact | Hyundai i30 or similar
Reviewed: Mon, Jul 11, 2022
“Great service nice car to drive”
About ACE Rental Cars: 9.0 /10
The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.
About QEEQ: 10.0 /10


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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Mar 4, 2020
About ACE Rental Cars: 9.7 /10
Good service and info given
About QEEQ: 10.0 /10
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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jan 8, 2020
“I’ll be definitely using the company again”
About ACE Rental Cars: 8.7 /10
From the airport to the office, there was complimentary shuttle bus service which was really helpful.
About QEEQ: 10.0 /10
Easy to book a car

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Aug 28, 2019
“Customer service of ACE rentals was good. The car unfortunately had a few issues”
About ACE Rental Cars: 6.3 /10
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
About QEEQ: 10.0 /10


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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Mar 26, 2019
About ACE Rental Cars: 6.3 /10
Only pick up and drop off at the airport. Relatively not very convenient。
About QEEQ: 10.0 /10

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