Good experience

The night manager was very kind to upgrade our vehicle to a nicer car. However, because of the late hour of pickup no one walked the car to check for exiting damage, which there was on the front driver side of the car. I called to report the damage to corporate and even had to take the car back to the pickup location because no one would answer the phone at the lot. Upon drop off the Hertz Rep acknowledged that the damage was preexisting and note it accordingly on her held held device.

Love this place...dropoff after hours is seemless and convenient and puckup is smoothly executed even when busy. Clean, comfortable vehicles and an a generous policy for care expectations by the renter.

Favorite reservation site for affordable, convenient and secure vehicle rentals

It was fine except, I didn’t get the car I signed up for. Instead I was driving a smaller vehicle. The vehicle was not ready when I got there. They rinse the car since it was dirty.

It was fine except, I didn’t get the car I signed up for. Instead I was driving a smaller vehicle

Four days into the rental, I found that a tire had a slow leak. I had to refill the tires every 5 days after that. When I called Hertz, I was told to just come in and that they would replace my vehicle...no problem. But when I got there, I had to spend over an hour...no vehicle except very small vehicles was available and worse than that I was told in robotic fashion bothy by the agent and manager that "according to protocol" I was responsible for repair of the leak. They would not listen to reason or the particulars of my story. This was extremely frustrating. This is not what I expect from a customer-friendly place.

Like: This was the best rental car website that was easy to use and offered the best rates. I was surprised Hertz was in the program which tells me that Hertz is finally becoming competitive with other typically low cost auto rental companies. I would definitely used EasyRentCars again.
Dislike: n/a