The staff at the rental company were very friendly, and the pick-up and return process was very quick!

Actually it is not so convenient to collect and drop off the car outside from airport given the big luggage we have. Besides, it will be better to provide the driver with full tank of fuel when we collect the car as we do not know how much we need to fuel up before we return. I would say this policy was unfair to the driver.

it could be better if they can provide us an umbrella to the shuttle bus when its raining

Good service, vehicles in good condition. It'd be informative if they can brief customers how much is needed to fill up the tank, especially when the car is not initially at full tank. We sort of needed to guess how much we need to pay and outdid the tank in the end.

Everything was smooth from booking till the day we arrived to pick up the car. I really appreciated their sales support, Megan responded to us very fast via email, as they was flight delay. So we informed them about the changed of pick up time. good job!