Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

La recogida y reserva era para las 00:00 hrs del día 4 de septiembre y me lo entregaron hasta las 2:15 am Esperamos más de 2 hrs, supuestamente nos informaton q no tenian autos disponibles. El pago de cuota de las Tolls ya lo hice en la página de Illinoistolls. Espero no me las cobren Budget o Ustedes

La verdad, no conocia la plataforma y me quedó una grata experiencia. EXCELENTE SERVICIO

No hassle experience. The Chevrolet Equinox was a great vehicle to drive and was in very good condition, almost new. The 'Blind Zone alert feature on the side view mirror while changing lanes was really great and helped a lot. The pick-up and Drop-Off process was very quick and efficient. Especially the drop-off was very smooth and efficient that it took less than 3 minutes to finish, even with some charges added for fuel level being less. Had an issue with 'Change Engine Oil Soon' warning on the dash board after 5 days of usage as it was time for oil change. Contacted both customer service on phone and Budget physical location in Lafayette, IN. I was told to continue with driving the vehicle, though I was not comfortable.

Staff help was very good. Only problem is finding the car. They need someone in the garage to guide you.

Easy and no problems

Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.