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Never again booking with Routes!!!!

Reviewed: Thu, Dec 5, 2019
About Routes: 9.0 /10
This was our first time booking through Routes, and honestly will never book them again. We specifically went with them because we wanted a Jeep Grand Cherokee. However, when we got there, we were told they didn't have any... Not just that they were all booked up, but that they don't even have any in they car registry. They gave us what they thought was of equal value.. a Kia. The the other sites I was looking at while booking had the same Kia's for quite a bit cheaper. But its want a Kia. The free airport shuttle took over 2 hours to pick us up, because they only had one shuttle and had multiple pick up locations through the Vancouver airport. It was also full when it drove by us... We called multiple times (3times) to inform we were still waiting. When we got to the rental building it was a old converted night club, but very very very busy. We waited another hour in line to pick up SUV.
About QEEQ: 10.0 /10
As always Easyrentcars was amazing! The only complaint is we needed snow tires for traveling to Whistler from Vancouver, but no where to select the option. But other than that super easy to book, used the price dropping checker and got the SUV for a little cheaper.
Medium SUV | Jeep Grand Cherokee or similar

Relevant Reviews on Routes Vancouver Airport


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Medium SUV | Jeep Wrangler or similar
Reviewed: Fri, Mar 5, 2021
About Routes: 8.0 /10
Normally great, but unfortunately their shuttle driver was not available when I dropped off the vehicle, so I had to take a taxi to the airport
About QEEQ: 10.0 /10
Great app! Can not say enough positive things about my experience. I definitely have been recommending you to friends and family!
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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.
About QEEQ: 7.0 /10
It was fine.


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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jul 28, 2019
About Routes: 9.3 /10
The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.
About QEEQ: 10.0 /10
Best rate advertised!!


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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 17, 2019
“Simple. All as expected. Will return for future rentals.”
About Routes: 8.3 /10
About QEEQ: 10.0 /10
Easy to book.


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Economy | Kia Rio or similar
Reviewed: Fri, Aug 17, 2018
“It was a great value.”
About Routes: 9.4 /10
Like: I was surprised what that I paid so little for a good car. Everyone else was 2 times as expensive.
Dislike: Nothing
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