Great Rental All Round

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

I have all insurance I need but when I pick up the car the staff told me a must buy more Which was not Right

Very slow pickup by the shuttle. I watched multiple shuttles go by for the competing brands before 1 FOX shuttle finally showed up. At least a 20 minute wait. Check in was quick with no one in line, friendly staff. After check in had to wait another 10 minutes for the car to be brought up for me to accept.

I've made a payment far above the amount already agreed.

the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.