スムースで文句なしです！

Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it. However, there was some disappoint which we were so surprise about the staff at the airport... It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.

I recommend this car rental place due to its low excess, easy access from the station, friendly staff and quality of cars. Payment is at the point of pick up not at the time of booking but they accept all credit cards as far as I can tell.

Very easy to use booking platform. Great rates on insurance.

カウンターに一人しかいないため、常に列が出来ていて手続きに時間がかかりました。

The car that I rented wasn't available and the person who serviced us immediately upgraded us to a practically new car with less than 3km on the odometer. Even though the car rental office closed at 8pm, there was someone waiting for us as we exited the airport close to 9pm.

The site was easy to navigate and customer service representatives responded to my emails within 30 mins.

I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000￥。After returning the car, the total cost for the ETC showed 24020￥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460￥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580￥。I still waiting for their reply.

This platform is good, respond fast and very helpful, will book through them again. Thank you!