TIMES CAR RENTAL REVIEWS

New car. Service very nice for all.

Very good.

Process to get vehicle went smoothly. Knowledgeable staff

reliable. reasonable price

easy reservation. smooth management. reasonable price. fuss free car rental.

They offerred Toyota Raize to us, which was a very nice car!

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

予定予約をしていた車を借りられず、当日車を変更して欲しいとの事…それもスポーツカーらしき物、値段はそのままで良い、返却時のガソリン満タンもしなくて良いのでチェンジしてもらえないかと…断れきれなく了解したものの、やはり車高は低く乗りにくい。 車内は狭過ぎるし運転もしにくい。如何なものかと？

多分、コロナで此の連休中家族連れが多く車が足りず…私達は2人だったので2人乗りのスポーツカーらしき車に乗ってもらおうとしたのでは。しかし、私も64歳なので車高が低いのはチョット？

Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it. However, there was some disappoint which we were so surprise about the staff at the airport... It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.

Fast procedure and no queue

A nice company

It was a smooth reservation and the process of picking up car n returning was simply awesome.

Times is doing a good job in arranging the pick up and registration everything in order, staff also give very good and tiny service for local traffic attention and the car details. Times rental also provide good useful information from the local interest / map code and car return information. Really good rental car experience.

Everything ok

Nil

Nil

The car we hired was clean and in good condition. They did not have a E Toll pass so we had to have cash on hand to go through tolls. We requested snow tires which were fitted but didn’t give us a window scraper so we had to buy one. No other complaints

The only issue was determining the difference between easy car rentals and the actual car rentals offering Otherwise the service was brilliant

Perfect service in picking up and dropping off the vehicle. But seats of the vehicle has some dirt, as that is not a leather seat version. The GPS always provide a slow and small road, like pass through some farm land which is not a direct way to destination. leather

Great Car! New Car! Very Spacious!(Nissan Serena)

Car types not guaranteed. Toyota was given instead of Subaru.

I recommend this car rental place due to its low excess, easy access from the station, friendly staff and quality of cars. Payment is at the point of pick up not at the time of booking but they accept all credit cards as far as I can tell.

Very easy to use booking platform. Great rates on insurance.

Vehicle had problem on automatic sliding door open (passenger side)

When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.