Good as expected

I don't recommend this car rental company because they operate at the AVIS counter. The staff is arrogant, and there's often a rude woman who forces you to buy full insurance. I have been living in Warsaw for many years and often rent cars. Hetzzi, AVIS Budget, and Greenmotion are all companies to avoid. I recommend Panek, Sixt, and Europcar. In Warsaw, car rentals are generally like this. Stay alert, carefully inspect the vehicle, and take photos before driving. I hope everyone takes this as a lesson.

Budget counter shares a space with Avis, and the actual rental was done at the Avis counter. There was only one staff member, and the customer ahead of me took a long time. The staff's attitude was acceptable, and no insurance was suggested. After photocopying my passport, it was left in the copier, and in my haste to get the car, I didn’t notice. Luckily, I realized it in time.

Service was mediocre. The car provided was a different brand than what was booked on the app, very disappointing experience.

Both pickup and drop-off were very fast! There is a counter at the airport arrival, very convenient and great service!

Nuestro vuelo se retrasó a la llegada, pero no pudimos avisar porqué ni siquiera nosotros sabíamos que iba a estar volando más tiempo de lo indicado. Llegamos 30 minutos más tarde de lo previsto y por ello nos cobraron casi lo mismo que el alquiler que pagamos por el coche .