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Live Chat Email Us Service Code: 7563662336

Rude staff

Reviewed: Mon, Oct 14, 2019
About Firefly: 7.0 /10
The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.
About QEEQ: 8.0 /10
Large SUV | Toyota Kluger 7 Seats or similar

Relevant Reviews on Firefly PERTH AIRPORT


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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Feb 27, 2020
“Beyond excellent”
About Firefly: 10.0 /10
Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.
About QEEQ: 10.0 /10


View more >
Small SUV | Nissan X-Trail or similar
Reviewed: Thu, Nov 7, 2019
About Firefly: 8.3 /10
friendly and helpful counter staff.
About QEEQ: 10.0 /10
Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!


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Intermediate | Skoda Rapid or similar
Reviewed: Fri, Oct 11, 2019
“Go to Hertz Who Own Firefly as There is No Signage for Firefly”
About Firefly: 8.0 /10
Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.
About QEEQ: 10.0 /10


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Full Size Van | KIA Carnival or similar
Reviewed: Sat, Aug 17, 2019
“Very good car”
About Firefly: 9.7 /10
Good car provided
About QEEQ: 9.0 /10
Easy and smooth


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Intermediate | H Toyota Corolla or similar
Reviewed: Mon, Aug 12, 2019
“All good. Thanks”
About Firefly: 9.7 /10
All good. Thanks
About QEEQ: 10.0 /10
All good. Thanks

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