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Live chat Email us Service Code: 7100023175
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It was an average experience.

Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.
About QEEQ: 8.0 /10
It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver Airport

Ingemar Katrine

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Reviewed: Thu, Oct 24, 2019
About Routes: 6.0 /10

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Economy | Kia Rio or similar
Reviewed: Thu, Sep 26, 2019
“The car was ok but the service was terrible.”
About Routes: 7.0 /10
The wartime to get the car, and especially to drop off the car and have the shuttle take me to the airport was very long. Almost missed my flight. There was a huge lineup of people waiting to get cars.
About QEEQ: 8.0 /10
Seems fine.

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Economy | Kia Rio or similar
Reviewed: Tue, Aug 27, 2019
“PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!”
About Routes: 2.0 /10
Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Si

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, May 7, 2019
About Routes: 9.3 /10
We waited nearly an hour for the free shuttle. I had to phone 3 times before we were finally picked up. After that the whole process of the car rental was very easy and quick. The counter staff were very friendly and cheerful. The car was not dirty but it could be sparkling instead of dripping with water from the car wash.
About QEEQ: 10.0 /10

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Economy | Kia Rio or similar
Reviewed: Thu, Mar 14, 2019
“Very fair price for a new model rental”
About Routes: 7.7 /10
The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.
About QEEQ: 8.0 /10

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