We requested for a Toyota Corolla or similar but got a pseudo-SUV (Ford Kuga) which was awesome! Pickup and drop-off were totally fuss-free and staff were really friendly.

No qualms at all! Policies/Insurance could've been better explained and differentiated but nothing majorly misunderstanding.

We were upgraded to a Volvo V60 diesel, which was great. The vehicle was new and very feature packed, and we loved our drive in Norway with this wonderful car. Many thanks to Hertz for this! However, we would suggest to Hertz ihat the personnel at the rental counter shoukd typically take a few minutes to take the customer to their assigned vehicle, and spend a few minutes with basic orientation. That allows customers to ask questions on the car, since we come from Asia, and some of our cars are different from the ones used in Europe.

The platform was great, very responsive, and the customer service was also very prompt!

We actually got a Ford Kuga. Very good experience. The on-board navigation was very, very helpful.

E

Volvo in photo but I was given KIA hybrid. Ok as they said it was in the same category. However, the car cannot be charged. I spent an evening searching the web for a solution to realize that it was a defect of the car. Why Herzt gives away defect car to customer?

Like: Car was quite good.
Dislike: We spent lot of time before we found the office. We had to pass Volvo center, go dowstairs and so on, without any pointers.