Terrible from all aspects, picking up, condition, add on prices. etc etc

Tried calling 3 times for pick up at airport, each time no answer. I had to rent a car from a different agency after pre-paying Easirent.

Add drop off location to the rental agreement. We had to look it up on the internet.

Had to wait 20 minutes for the shuttle bus, staff were very good, but the car had a bad shake!

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Appalling , you advertise cars that are 1 year old the heap you gave me was 3 years old over 65000 miles and service light was on, you tried to sell me add on car insurance by scaring me and swiped my card for over 2000 euros that takes 18 days to return , shocking service, add to this I had to pay for a taxi to get to your site all round a joke , never again