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Live Chat Email Us Service Code: 6793782336

Stinky smoke filled car from Ace.

Reviewed: Sun, Sep 15, 2019
About ACE: 5.3 /10
Car stank of smoke at pick up when there is a clear no smoking policy? Also counter staff made me take insurance that I have never had to take at other car companies that made the rental very expensive. If I refused to take the insurance I would have been charged for a no show.
About QEEQ: 10.0 /10
Standard | Volkswagen Jetta or similar

Relevant Reviews on ACE Fort Lauderdale Int l Airport


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Full Size | Toyota Camry or similar
Reviewed: Wed, Nov 20, 2019
About ACE: 10.0 /10
Professional, competent counter staff.
About QEEQ: 10.0 /10


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Full Size | Toyota Camry or similar
Reviewed: Wed, Nov 13, 2019
About ACE: 10.0 /10
Professional, competent & helpful counter staff.
About QEEQ: 10.0 /10


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Full Size | Nissan Altima or similar
Reviewed: Thu, Aug 15, 2019
“Good experience thru the renting process but horrible experience at the pick up location waiting”
About ACE: 5.3 /10
I had to wait for more than 30 minutes to be helped at the front counter at the pick up time. More than 20 minutes at drop off time. Need to hire more people and be more courteous when dealing with customers.
About QEEQ: 9.0 /10
Smooth with no issues


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Intermediate | Nissan Sentra 2 Doors or similar
Reviewed: Sun, Apr 28, 2019
“10 on 10”
About ACE: 10.0 /10
I recommand
About QEEQ: 10.0 /10
Very satisfy

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Full Size | Nissan Altima or similar
Reviewed: Wed, Mar 27, 2019
About ACE: 3.3 /10
You're not able to reach an actual person when you call the phone number provided. My plane was delayed by 3 hours. I tried calling to let them know that I'd be late but wasn't able to get through to anyone. When I got there they had canceled my reservation and said they didn't have any cars available. I was stranded in a place away from home without transportation and they weren't willing to help me figure something out. I then took there shuttle back to the airport to see what I could do from there. The shuttle driver was great, very positive and helpful. Being overwhelmed by what had just happened I forgot my coat and wallet in the shuttle. I didn't realize it until I was in a taxi on the way to my hotel. I tried calling the rental agency but wasn't able to reach anyone. All around unfortunate and hard experience.

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