V.good!

Although it was clean and in good condition, the vehicle I booked, a VW was not the vehicle I was given; a Hyundai. Given the vehicle with virtually an empty tank of fuel, the fuel warning light came on after driving only a couple of kilometres. Arrived at the pick up location but no one was there to drop off the vehicle for me. I had to go back to the hotel to have receptionist contact car hire company to organise another pick up location. I was told no one was there because they couldn’t contact me by phone, although I had been in contact them by e-mail and confirmed the pick up time and location the night before. This wasted nearly 2 hours of my time. I put 2 scratches on the side of the vehicle, which I admit was my fault, and was charged an additional €170. The quote was done over the phone and by text messaging. Not sure if that quote was right but a friend of mine told me it might be too excessive. The money was taken out of my account on the spot but after about 3 weeks, after a couple of e-mails, they did send me the invoice for the repairs.

No airport pickup, has to walk 5 minutes to the office. Counter staff was rude. Car was nothing like the one I saw in the pictures. The car condition was terrible, old and dirty with engine sounds. Upon returning the car, they knew exactly where to look for to find an odd chip in the paint job underneath the car, and charged me for the damage. I would not recommend this company one bit even if the rental is free.

Pick up point was visible from the airport terminal and a short walk but only with hand luggage only. Staff in attendance were courteous and professional. There was no hard sell during the paper work process. The scratches and dents I spotted on the car were recorded and no new issues identifed when i returned the car. All in all, a very good level of service.

Good choice of car rental suppliers with a range of prices. Booking was straightforward although i did miss the spot where i should have added the flight details.

They don't have a branch in the downtown and port, so I have to take a taxi to go to the airport to pick up. The car is not the one I booked.