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Never again

About ACE: 7.0 /10
Car was upgraded after forcing me to take extra liability insurance. My personal travel insurance and credit cards already had me covered but I was told that they would not release the vehicle without the extra. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. Unfortunately on our last day at Disney we were caught in a thunder storm, waited for 1/2 an hour for it to pass but were told that the trams would not be in operation for a while so we had to scramble to the car. In checkout the seats were damp so I was charged 150.00$ for clean up. Not a good experience with ACE.
Reviewed: Mon, Sep 9, 2019
Medium SUV | Jeep Grand Cherokee or similar

Relevant Reviews on ACE Orlando Int l Airport


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Full Size Van | Dodge Grand Caravan or similar
About ACE: 2.0 /10
I may a reservation on may for a july trip. I get to the air port at 10:00 pm ACE company stop working because they didn't have any more car to rent we waiter for more then 2 hrs. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent.
Reviewed: Wed, Oct 2, 2019


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Medium SUV | Mitsubishi Outlander 7 Seats or similar
“Bad experience, i paid more that i supouse to and i paid for other insurance”
About ACE: 4.7 /10
The car that i had chosen for the number of passangers was not avalible and they did not have another car for 6 passangers i had to go in a 5 passanger car
Reviewed: Wed, Jul 24, 2019


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Compact | Nissan Versa Note 2 Doors or similar
“Worst service. They never called to inform me that they didnt have a car for me & left me stranded”
About ACE: 2.0 /10
Zero stars. Never got a car! I will never use them again. They are unreliable and do not know how to do business and treat customers terribly. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. Couldn't get in touch with someone for my refund. Horrible.
Reviewed: Tue, Jul 23, 2019

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Economy | Toyota Yaris 2 Doors Hybrid or similar
About ACE: 6.3 /10
Facility was dirty; counter staff was not friendly; added some charges (not outrageous, but unexpected). Overall was OK at best, but I hate getting overcharged last minute.
Reviewed: Tue, Jun 25, 2019


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Full Size Van | Dodge Grand Caravan or similar
“Charged me 89 in toll fees Was told at pick up it was 9.99 for entire stay”
About ACE: 8.7 /10
They did not reverse charges and said it was 9.99 a day They lied to my husband when signed up as he would never pay that much a day We only used toll road x 3. Only 1.50 if paid out of pocket Will never use them again as they lied and scammed us and refused to give out money back
Reviewed: Fri, Feb 8, 2019

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