Got a different car than what I booked and no better replacement was available.

Car was a wrong size, pickup was terrible

Like: Great value, nice vehicles and friendly staff!
Dislike: Slightly different vehicle than rented, although most might say an upgrade. I just didn't know about it until going to parking lot to get vehicle.

Like: In the parking garage, there was no wait and we were able to get the keys immediately and start our vacation!
Dislike: The wait to pick up the car in the terminal was long. The person waiting on us, was also on her cell phone, while serving us. The car had lots of small dings and scratches where it had hit things and the paint had chipped off. On the form the attendant gave us in the parking garage, none of these were checked off and should have been. When I told the attendant that there were many dings and scratches, she just told me to mark them off on the diagram but she should have really come out of the booth since she was not serving any customers at that point, and should have gone over the condition of the car with us.

Like: The car received was better than I had ordered, was no hassle to sort and find and simple to drop off. We had no issues with the car and it more than met our expectations at an excellent price