To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting . Overall whole device out of 10 a 6 Car was good no worries .

The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

Counter staff efficient and helpful

Great booking platform and prices - will use again

Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about