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Live Chat Email Us Service Code: 9219298342

Do avoid ACE for not being convenient (no counter in terminal) and charge unknown fees without any d

Reviewed: Fri, Aug 30, 2019
About ACE Rental Cars: 6.3 /10
It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period
About QEEQ: 9.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Sat, Mar 14, 2020
About ACE Rental Cars: 8.7 /10
Great value for money
About QEEQ: 8.0 /10

T.Uttaboon

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Sat, Jan 25, 2020
About ACE Rental Cars: 10.0 /10
Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.
About QEEQ: 10.0 /10

P.Fila

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Oct 23, 2019
“Very good and affordable”
About ACE Rental Cars: 8.7 /10
It was a Saturday morning so the office was very busy plus there was a problem with one customer’s booking what blocked one of the team member. Our lady at the counter was a new staff there so that’s why it took a bit longer but overall no complaints. Suggestion: get a better booking software. The one used there is some kind of a MS DOS based one from 90’s which is heavily user unfriendly.
About QEEQ: 10.0 /10

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, May 22, 2019
“As above”
About ACE Rental Cars: 8.3 /10
I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.
About QEEQ: 8.0 /10

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, May 8, 2019
About ACE Rental Cars: 5.3 /10
Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.
About QEEQ: 7.0 /10

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