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Live Chat Email Us Service Code: 4370668342

Customer service of ACE rentals was good. The car unfortunately had a few issues

Reviewed: Wed, Aug 28, 2019
About ACE Rental Cars: 6.3 /10
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
About QEEQ: 10.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport


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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Mar 4, 2020
About ACE Rental Cars: 9.7 /10
Good service and info given
About QEEQ: 10.0 /10
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Compact | Toyota Corolla Hatchback or similar
Reviewed: Fri, Feb 7, 2020
“Not the best, be careful when you rent”
About ACE Rental Cars: 8.0 /10
Brilliant staff on pick up, no upselling. When we returned the car, the car was checked and we was told everything was ok. We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car. No 1 how would someone in the office know anything with out leaving the office? No 2 We don't smoke nor have we ever smoked. No 3 when I challenged the guy he said it must of been the people who had rented the car before us!. No 4 As non smokers we would have noticed No 5 Is it a scam? Mmmm
About QEEQ: 10.0 /10
Great company, easy to use app and website. Great helpful staff.

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Full Size | Toyota Camry or similar
Reviewed: Mon, Dec 16, 2019
About ACE Rental Cars: 6.7 /10
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
About QEEQ: 8.0 /10
Excellent as usual

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Tue, Nov 12, 2019
“Definitely value for money”
About ACE Rental Cars: 9.3 /10
Yes the car exceeded my expectations. The wait for the shuttle took a while, but understandable. The counter wait was a while due to a high number of cars going out. The counter staff were friendly and explained everything clearly.
About QEEQ: 10.0 /10
It gave a fantastic price and the car was of quality too.


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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Aug 7, 2019
“I will have no hesitation in renting from EasyRentCars again.”
About ACE Rental Cars: 7.0 /10
Pick up from airport was ok. The staff could look a bit more enthusiastic and professional. I don’t mind the premises as I prefer to have a good price on the rental. The car had more damage than was originally listed and the upholstery was so incredibly stained.
About QEEQ: 8.0 /10
The rental process was very smooth.

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