A very good first experience.

Excellent service and vehicle form East Coast.

Trustworthy and always price competitive.

The car need to be service as mileage overdue as stated in the service sticker. The wheel alignment are totally out of order, hard to control the car whole journey.

waited for an extreme long time for drop off ride. Their 5 min wait means half an hour, and a "2 sec" wait means 5 min.

Additional insurance being charged and not the car that I wanted being allocated.

Overall satisfactory

For a change, i have rented car from East Coast car rental for the first time. It all was very smooth. Price was excellent to be honest. Car was in very good shape with no problem. One important issue for me also was that hiring car from Sydney while driving out of Sydney finds me to use short segment of toll roads, and compared with some other companies, who overcharge admin fee to sort this out, EastCoast charges only 3 Aud plus fee for the use of toll road, which is far superior to some hefty fees charged by other companies. Also, service desk sorted my rental within just few minutes on arrival, and similarly the check off on departure was more than smooth, it took close to no time. So overall, very happy with my first experience.