Assistant told us we did not have a zero excess when on later checking we did. Charged us extra which was later refunded by the excellent staff at the returns area

They over charge us. We booked for $59.22 including all fees and taxes and they charged us $100. They told us that the price when we book it is jus an estimate. This never happened to me before and I rent car with other agencies 3 to 4 times a year

All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.

Very easy process. Recommended

I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!! You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$. Being low income, and on a budget, I could have used that $50 on other needs. Just a frustrated customer who feels used.