They charge me toll package .that i avoid all my trips And charge me pre paid fuel ,I drop off the car with full gas . That i am remember i not a agree for If i paid for something why I am not use it and why i drop off the car with full They provide letter i am not sigh in it . I am all the time rent cars without two services It is last time with budget

Pick up staff member very unhelpful and difficult to understand her strong Hispanic accent. Was not at all understanding when we asked her to repeat and explain the toll procedures!

We are delighted with your service and have passed onto friends your app

Read a lot about how terrible they were in Miami but the experience was great !

No problems spot on

Collection process is too slow, staff have to input far too much information into their computer systems. It’s more about who we were rather than the car. As we have already done so much of it online it felt like too much duplication

Kept us very well informed, easy to book process and customer services were very helpful when we had to change a booking

I don’t expect to find comments on big company such Budget since the car wasn't clean and has a sound on break.