The hidden fees are not explained at booking. The man at the desk kept pointing to signs on the counter and wall instead of answering my questions.

This place has 1 star reviews for good reason with their bait and switch prices doubling the online quote with excessive “Mandatory” fees most other rental companies don’t require. The manager of the store who also was my attendant behind the desk had the NASTIEST take it or leave it attitude when i expressed that none of these extra fees were specified in the booking process and blamed the booking platform.

I was quoted $36 and ended up paying $150 ish dollars - not cool. Mandatory fees and bla bla bla .... not a happy customer. The pickup time took forever and the associate behind the counter was NOT at all helpful. Will not be back.

The cars front bumper was falling off, and it had all kinds of dings on it. The paperwork was printed so small you couldn’t hardly read it and had all these rediculous added fees that they tried to get me to agree to. They said they couldn’t take my insurance and I had to get there’s. I argued and they finally took mine. It was a big deal trying to get a shuttle from the airport to the car rental place. We waited over 45 min for the van. I called them 3 times before someone finally showed up.

the company official informed me that I should be obliged to hire more insurance than necessary. at the time of the pickup I did not know all the information and it ended up making my hiring more difficult. In other companies in miami, I did not have the worst experience I had in right cars. so I will no longer hire cars for the right cars and I will still denounce the abusive practice so that other clients will not fall into the same situation.