Reps have been totally unprofessional, rude and didn’t know how to treat customers. Never again rent

Very good service and to my expectation , the staff was little slow to process the paper work.

Excellent service , no comments.

Called as instructed when I reached the airport and no one picked me after being told someone was enroute. Waited 1.5 hours and rented from another company. Now you will not refund my credit card charge.

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.

Car was just great! I appreciate the upgrade

They're new, and so they went above and beyond. Great company. I'll use them again every time.