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Live Chat Email Us Service Code: 6508018037

Very pleased with staff, ease of rental & return

Reviewed: Tue, Jul 16, 2019
About Value Car Rental: 8.3 /10
Staff was excellent, especially Bella.
About QEEQ: 8.0 /10
Economy | Toyota Yaris or similar

Relevant Reviews on Value Car Rental Orlando - Airport (Florida)

J.RODRIGUEZ

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Aug 22, 2019
“was not told about extra charges at end of rental period”
About Value Car Rental: 8.0 /10
the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

R.Lopez

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, Aug 4, 2019
“All service staff were excellent”
About Value Car Rental: 10.0 /10
Great price and staff
About QEEQ: 10.0 /10
They get you the best price

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jun 5, 2019
About Value Car Rental: 6.3 /10
First we had to wait for the shuttle to take us to the Value desk in side hotel near the airport. There was 2 ladies on the counter. First lady was helping another customer and the second lady was doing paperwork and she told me to wait for her colleague. I had to wait more than 30 mins till she finished with the customer. After that she told me that we will not fit in the Compact car and we need to pay for the upgrade. I told her that we booked intermediate car but she insists that the booking is showing compact car so I had to open the roaming to show her the email confirmation on my phone is for Toyota Corolla. After that she was trying hard to rent me the device for the tolls as I understand from her that most of the highways are using this device. I trusted her and rent it for $9 per day for a week. When she did hold on my credit card I have found it’s more than we agreed but she told me that the extra is for roads fees. I have paid double the amount that was showing in your website. After I picked the car and left the hotel I discovered that there is no tolls device on the front windshield so I had to call her back and she told they forgot to put in the car. In the following day I have realized that there no a lot of tolls so I spoke with a guy in the same location to return the device and to charge me for 1 day only but he refused and told me that I had to pay for the all week. At the end I have paid more than I was expecting.
About QEEQ: 8.0 /10

D.Keaton

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Full Size | Chrysler 200 or similar
Reviewed: Tue, May 7, 2019
“Pleased but worrie some at return!”
About Value Car Rental: 9.0 /10
Being located at a Holiday Inn was strange. When I got on a shuttle for the airport @ 5am, I had waited for about 25 mins. I was the first passenger in line and by the time the shuttle to airport provided by Holliday Inn arrived there wasn’t enough room for everyone waiting. After boarding and having people that would have to wait for 30 mins for the shuttle to return the driver asked if there was anyone on board that was from the car rental company, if so we had to exit! To be honest I didn’t say a word because if I had to wait again I might miss my flight. The car rental assured me that there would be no problem using there shuttle because they didn’t open until 6am but unfortunately that proved to be false. The family group of 6 that had just dropped off there car and had to get to the airport where told they would have to wait until there was room left once hotel guest had been taken care of. Over all I really liked the rental company and my car but not having a shuttle running if there own before 6am was unacceptable and caused a big problem.
About QEEQ: 10.0 /10

R.Aucoin

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Compact | Nissan Versa or similar
Reviewed: Mon, Apr 29, 2019
“It was ok. Booking took too long”
About Value Car Rental: 5.3 /10
The car had 13,000 miles on it and it ran rough. The salesman tried to sell us toll transponder for $8.00 a day we went through 2 tolls total. What a waste that would of been.

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