I have submitted my complaint to your customer management centre and looking for refund on contract!

The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`

I was charged an extra fee when picking up the vehicle. I asked about the vehicle I had originally reserved and he said that it also said "or similar" and said that was the only vehicle available. The vehicle must have just came in, seats were stained (was not cleaned) and had visible damages. If it was not 7pm, I would have asked for my money back and found other transportation.

the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

The staff at the counter was helpful, but tried her very hard to sell us the insurance and EZPass. We have comprehensive coverage from our insurance so we didn't need one from this company. However, she lied as to tell as that there are many tolls to pass (even just going to Disney), and if we miss a toll the ticket is very expensive. Of course, this made us think twice and purchased $8.99 per day for the EZ Pass (for 9 days that we were there). Lo and behold, the only toll we passed is coming from the airport and going back to the airport. So for 7 days we were paying for an unused EZPass. The van (Dodge Caravan) is very spacious and clean. It is fast and quiet. No issues there.

Booking was fast, price drop was helpful.

Not only have I never had a worse car rental experience because of some man named Arius who was working at the counter when I picked up the car; I've never had a worse experience with a business anywhere. Period. This person should not be working there. Or anywhere for that matter. He needs to be fired immediately.