Time consuming

Everyone was happy and helpful especially when we had to return the car after a person vandalized 12 cars along with ours in the Hotel parking lot

Great vehicle. Courteous staff.

For some reason, I didn't get a clear picture that this was an off-site rental. When I got to the Car Rental area, I was confused.

The process was smooth and the three workers are awesome. The two gentlemen that assisted me were very professional. I am glad that I chose Routes and I would choose them again. Thanks

Very smooth process.

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.

The guys that helped us were very sweet.