Acceptable, but a Few Things Might Be Improved

J.Slocombe

Ireland

Reviewed: Sat, Jul 6, 2019

About Easirent: 7.0 /10

Counter staff were friendly and helpful, but I was not made aware of the a weakness in the model (Honda Jazz) - yellow tyre pressure light coming on, which was a worry, as I had no handbook. The car drove beautifully throughout. Maps (as well as the aforementioned handbook) might have been provided. The 2000 Euros (security) asked for at check-in was a shock. I am still awaiting the refund (I was told to wait at least fifteen days). I left my sunglasses in the car, and e-mailed to ask whether I could get them sent to me (with me paying the postage) a week ago , but no reply so far.

Economy | Ford Fiesta or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

P.Montesano

Ireland

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Thu, Oct 3, 2019

“Cost was exceedingly higher than anticipated.”

About Easirent: 9.0 /10

The experience with Easirent was fantastic from a service standpoint. The pricing for 8 days of use for the vehicle seemed significantly more expensive than was anticipated. During booking, the charges were approximately $515 which is higher than expected but accepted under the impression that would be the total amount of cost. When picking up the vehicle day of, there were additional costs of $495 approximately which is almost a 100% increase from the original booking and a total surprise. This was very upsetting but we had no choice at the time to another direction for booking at that moment and felt lied to/tricked.

About QEEQ: 9.0 /10

M.Alawy

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Tue, Aug 27, 2019

“They don’t have a shuttle bus so they use another hotel bus which take time to drop customers”

About Easirent: 4.3 /10

I don’t think you should deal with this company My last booking with easirent was amazing

About QEEQ: 8.0 /10

J.ESPI GALLART

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Wed, Aug 14, 2019

“I am waiting the return of the insurance that I reject.They told me three days.Contact with me to re”

About Easirent: 5.0 /10

The counter stuff was nota clear with the insurance. The car was ok.

D.Maree

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Thu, May 9, 2019

“Car hire company lacking in customer service, empathy, integrity!”

About Easirent: 4.3 /10

Long wait for pickup/ rude unapologetic staff- I was told 5 minutes but was waiting over 45 minutes for the pickup, rang office 4 times. Was spoken to rudely and abruptly by 3 team members, they constantly said just 5 minutes away but I waited 45 mins and they were unapologetic about being so late. Took a further 1/2 hour or more to get to the office and get on the road. Hiring cars without road tax - When checking out, a guy beside me was complaining - he was waiting a month for a refund- due to returning his hire as it had no tax. No road tax? with a hire company? I did not think to check my tax disc? I gave the benefit of the doubt and thought this must be a one off surely? however over Easter I was pulled in by gardai and my vehicle had no up to date road tax on it. The company was unapologetic upon return of the car. I only got away with a fine/confiscation because the garda was local and took my work that it was a hire and he let me go. Poor customer service - They are so unapologetic and unhelpful and I doubt their integrity. The only small redemption is the girl Lauren who did eventually come to my assistance and was the only polite/genuine/helpful person in my whole experience with Easirent.