Good experience in general , car was new and clean staff was helpful

35 mins to pick up in 2 degrees Celsius, the van was waiting at the wrong bus stop behind a bus and with no signage on the front. The driver did at least help me with one of my three cases once we had finally found each other. Check in was complicated because of having to use the self check in machine, even though there were no other customers present and at least two staff working on the desk. The first vehicle issued was not read worthy due to a defective passenger-side mirror, which should not have been released for rental. The vehicle was swapped when I complained. The car was collected in the dark and covered in overnight moisture so some damage was not noticed on the rear driver-side wheel arch; this was only found when I reached my initial destination. Vehicle collection should be arranged in a well-lit area to ensure that no such damage is missed by the renter. The vehicle ran well and is comfortable. The shuttle can does not run frequently enough so I was waiting almost 30 mins after dropping off the vehicle to return the airport.

All good. I received a price drop 'discount' prior to picking up the vehicle.

Made a booking for unlimited mileage but was given limited mileage at check in. The proposed repayment of 1500 excess of 14-28 days isrediculously long.

mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

Provided information from the website and from calling head office that I could use electronic confirmation of address. On arrival o was told that this was not possible at this branch so I would have to pay for the check, which consisted of a 30 seconds phone call. I was then told I would have to pay 95 pound for fuel deposit, and that the insurance I had purchased was pointless. I ended up not being able to hire the car as despite using the card successfully for other purchases I was told the pin was necessary for the deposit payment. No help and was left stranded.