Good - see above

The counter staff was efficient but didn’t provide any information about the car return process. The car itself was great. Fuel efficient and just the right size for the narrow roads.

Fast and polite

Fast and easy

The staff was a bit slow and it took a lot of time to pickup the car. The insurances they sold were too expensive.

I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).

The lady at the counter was very rude and she was acting like she was doing us a favor.