Good but difficult

Was surprised that I had to pay an additional $200 for insurance from euro car as thought all had been paid up front Checking in took far too long - the lady was very friendly but somehow the booking disappeared and she had to redo it

as above - better understanding of other costs likely to be incurred

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

Your counter staff had done a good job.

Like: Fast, efficient with a friendly service.

Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition.
Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.