Everything went well.

The pickup location was not at the usual airport location, and pickup was time consuming. But, it was a good price.

The only complaint I have is an employee's attitude at rental site upon pickup.

Transaction was smooth will use again.

1. waiting time at counter 40 minutes. much too long. 2. first vehicle handed to me had cruise control broken. I found out after 15 minutes in the car and returned the car. I was given angoss replacement car. 3. Staff at gate was rude.

I didn’t get the right car so the agent told me to upgrade into a standard SUV, Hyundai Santa Fe. She told me for 10.00 a day but in my last e-mail it’s 12.00 dollars that was 2.00 dollars more. That’s completely stealing my hard earned money so I’m rating you guys poor monetary and service wise. ☹️

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.