QEEQ are good but don’t hire in Mexico with hertz.

Someone reversed into me, and the dent/scrape across two doors only ended up costing £40 to repair (which I claimed back on Amex ins.) but Hertz took 2 months to provide the damage invoice, so if I hadn't been able to stop back at the airport office again a couple of weeks after returning the car, it might have been too late to claim.

All good, and with the bonus points I (easily) built up, the entire 2 day rental cost £1.30.. unreal!

Overall I think that the experience was okay but I was shocked that they were not aware of the extra-insurace we paid for with EasyRentCars. Therefore they tried to convince us to pay extra money to get an insurance that we have already. It’s probably also due to the lack of communication or clarity between EasyRentCars and Hertz

Had to wait long time as or was verf busy. Think toon tot al 1.5hrs. Also the requested dodge journey was not available. Got toyota avensis type.

Quicker service

This was a horrible experience and I will never use Hertz again. Upon arrival at the counter late at night with a 1 and 3 year old I was advised that they didnt have our vehicle stating the person before us didn't return it. I specifically rented a van and paid extra for a car seat because of the size and young ages of my family members. Not only did they not have my vehicle but they made no effort to provide me with a replacement of any size. 8pm at night, in a foreign country, with young kids and was not offered any sized car. Instead I was forced to go to one of your competitors and had to pay significantly more for a small compact car which didnt fit all our luggage and had no car seats for my children. I have never been so dissapointed in a travel supplier and I'm a corporate event planner who deals with multiple travel suppliers a day.