We would to bring to your notice that the car's A/c was not working for the entire trip. We were a family of 7 with 2 small children who were very uncomfortable during the entire car journey. You will appreciate that the weather condition across Europe was very hot due to the heat wave. Also, the car had only two front windows which could be rolled down. As a result our 1,200 Kms. journey was extremely uncomfortable and our two small children were crying in the back seat as they were feeling suffocated. We were forced to break our journey multiple times as the children were feeling nausea due to the extreme heat and lack of ventilation. In my opinion this was a major health risk to our children

The counter staff at the budget was not pleasant not smiling , it seemed like we were bothering him! very unpleasant!

The check in was great but to find the car, it was very difficult as no one is showing you the way or which car you rented. For the vehicle in itself it was clean and was the car that I booked. However, it was missing few essentials for a car during winter: no window liquid was put in the car and we had difficulties to drive at some point as we had dirty snow. We had to stop and buy ourselves the product, and of course Budget did not care and is not ready to d anything about it. Second, there was no utensil to take of the frozen snow out of the windows, which is mandatory in a country where it is snowing a lot during winter. When we checked out, the guy that reviewed everything was super rude and did not care, asking us to contact directly the company.

Like: Mostly everything
Dislike: The gear changer was slightly stiff

Like: Our hire car pick up experience in Ostrava was quick easy and efficient. Probably the easiest hire car experience i had in Europe