Staff needs to be trained in customer service

Picking up the car the process was smooth. However when we tried to add our Sunpass to the car it wasn’t accepting it as was still attached to someone else’s. When we informed Advantage about this, they told us more than once, that if we can’t get our sunpass on we would be charged a $25 fine every time we pass a toll in addition to the actual toll charges and our only other option is to pay for THEIR daily toll pass of $9.99 a day. When we told them that it was not our responsibility to make sure that when they received the car from their last client that the client removed their sunpass, we were informed that it was not Advantage responsibility as well. This was the biggest load of BS I ever heard. When we told them to change the car, the guy at the counter said they had no more cars and that there is nothing they can do. They even directed us to EZ car rentals and told us to ask for the manager there, when we walked over, no manager! EZ car rentals then directed us back to Advantage because we were not their client and when we went back over they still insisted that there is nothing they can do. Our problem was not being dealt with so we ask for a free upgrade because it is not our fault that their last client didn’t return the car in proper order. The guy said they have no cars available once again. So we asked for a refund and he said that they would not be able to do that. When we asked why, he said because a day had already pass and we had to pay for the full booking. we picked up the car at 9pm and brought the back at 8am the next morning. we continued arguing, miraculously a car became available. When we went to collect the car, it was not ready and we were told we had a 20 mins wait as they were cleaning it. If wasn’t for Stephen Alleyne in the parking lot, Advantage would have gotten a zero rating from me. Btw, both cars were dirty, and the second one was not working well at all. A lot of noises came from it. We also rent cars often from other companies.