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Live chat Email us Service Code: 5270775208
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5270775208
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Fox rentals confusion over vehicle class and insurance at pick up location.

Reviewed: Mon, Jun 13, 2022
About FOX RENT A CAR: 9.0 /10
Finding the pick up location was easy enough although I was surprised at how far away it was from the airport. When we arrived the person we dealt with initially told us there were no jeeps available even though we had ordered a Mustang/Dodge Charger or similar via the QEEQ app. Eventually we were told that we could take a Dodge after a short wait whilst the agent went off to check. Then we were told that Fox Rentals don’t recognise our full premium insurance that was paid for using the QEEQ app!! Not sure if this was a ploy to force us to buy their insurance but we did not - not a good experience! The Car was great and the drop off in LA was easy and done within a couple of mins.
About QEEQ: 10.0 /10
Would suggest improving rental companies acceptance of using 3rd party premium insurance providers such as the AXA policy offered by QEEQ. I don’t know why Fox refused to accept this but it’s very frustrating and so unnecessary. We basically had to sign a form to say we would not be using their insurance and taking all the risk.
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. We will forward your complaint to our supplier and require them to improve. The AXA insurance is not provided by FOX so it will not be showing in their system. Please rest assure that it provides comprehensive coverage for you. Thank you for your understanding.
Standard | Ford Mustang 4 Doors or similar

Relevant Reviews on FOX RENT A CAR LAS VEGAS AIRPORT

E.Ortiz

View more >
Compact | Toyota Corolla or similar
Reviewed: Fri, Mar 19, 2021
About FOX RENT A CAR: 9.0 /10
I was not aware that the rental location was away from the airport. We had to catch two shuttles
About QEEQ: 8.0 /10

View more >
Compact | Toyota Corolla or similar
Reviewed: Fri, Feb 14, 2020
“Faster than I expected. Don't believe every bad review you read online. Good experience!”
About FOX RENT A CAR: 8.0 /10
Keith made the pickup process so fast and efficient. He answered all my questions succinctly and was the epitome of great guest satisfaction. Very personable and helpful in regards to changing my time to a little later than scheduled. As for drop off, it was a bit disconcerting because there was only one attendant and he was not there when I arrived. He finally did pull up and parked another car and readily scanned the rental car. I cannot imagine if there was a queue and if I came during a busier time. I would hate to be waiting in limbo if I were running late.
About QEEQ: 10.0 /10
I didn't use price drop and in my haste wished that I had opted for it.
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A.Maheshwari

View more >
Medium SUV | Dodge Journey or similar
Reviewed: Sun, Jun 16, 2019
“So much time it took for car pick up .. car pick up location also too outside airport .”
About FOX RENT A CAR: 7.7 /10
Car was showing require maintenance again and again . Counter staff sold insurance to us by telling it is compulsory . Even hard selling of buying fuel from them was done .

T.Burton

View more >
Full Size | Toyota Camry or similar
Reviewed: Fri, May 31, 2019
“Car was ready, and clean upon arrivail”
About FOX RENT A CAR: 9.3 /10
Staff was very friendly but I was charged $111.00 fuel surcharge and now I'm waiting for a credit. Make sure you read your receipt before you leave counter. Just in case.
About QEEQ: 10.0 /10

H.To

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Sat, Feb 16, 2019
“Worst car rental experience ever!!”
About FOX RENT A CAR: 5.3 /10
depressing agent as I walk in. Grumpy agent despite my efforts to be cheerful. The agent talk in short sentences in heavy accent in whisper. He appeared to be annoyed the whole time. I feel like we had disturbed him for coming in. Never offer a smile from beginning to end. Horrible service! Return car agent move super slow again not cheerful or friendly although his demeanor was slightly better than the check out agent. I get a sense that Fox rent a car agents are lazy, hate their job and does not like customers.

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