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Fox rentals confusion over vehicle class and insurance at pick up location.

Reviewed: Mon, Jun 13, 2022
About FOX RENT A CAR: 9.0 /10
Finding the pick up location was easy enough although I was surprised at how far away it was from the airport. When we arrived the person we dealt with initially told us there were no jeeps available even though we had ordered a Mustang/Dodge Charger or similar via the QEEQ app. Eventually we were told that we could take a Dodge after a short wait whilst the agent went off to check. Then we were told that Fox Rentals don’t recognise our full premium insurance that was paid for using the QEEQ app!! Not sure if this was a ploy to force us to buy their insurance but we did not - not a good experience! The Car was great and the drop off in LA was easy and done within a couple of mins.
About QEEQ: 10.0 /10
Would suggest improving rental companies acceptance of using 3rd party premium insurance providers such as the AXA policy offered by QEEQ. I don’t know why Fox refused to accept this but it’s very frustrating and so unnecessary. We basically had to sign a form to say we would not be using their insurance and taking all the risk.
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. We will forward your complaint to our supplier and require them to improve. The AXA insurance is not provided by FOX so it will not be showing in their system. Please rest assure that it provides comprehensive coverage for you. Thank you for your understanding.
Standard | Ford Mustang 4 Doors or similar

Relevant Reviews on FOX RENT A CAR LAS VEGAS AIRPORT

P.Beresford

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Mon, Aug 29, 2022
“Excellent”
About FOX RENT A CAR: 9.0 /10
Plain sailing and an easy pick Up, Well recommend them

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Compact | Toyota Corolla or similar
Reviewed: Fri, Feb 14, 2020
“Faster than I expected. Don't believe every bad review you read online. Good experience!”
About FOX RENT A CAR: 8.0 /10
Keith made the pickup process so fast and efficient. He answered all my questions succinctly and was the epitome of great guest satisfaction. Very personable and helpful in regards to changing my time to a little later than scheduled. As for drop off, it was a bit disconcerting because there was only one attendant and he was not there when I arrived. He finally did pull up and parked another car and readily scanned the rental car. I cannot imagine if there was a queue and if I came during a busier time. I would hate to be waiting in limbo if I were running late.
About QEEQ: 10.0 /10
I didn't use price drop and in my haste wished that I had opted for it.
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Economy | Toyota Yaris 2 Doors Hybrid or similar
Reviewed: Sat, Oct 19, 2019
“Won't use Fox again - don't seem to care much about long line ups to rent the car”
About FOX RENT A CAR: 7.7 /10
very, very slow service but friendly service staff
About QEEQ: 10.0 /10

J.Clay

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 10, 2019
About FOX RENT A CAR: 6.3 /10
Pick up is excruciating. Slow. Inept. Inexcusable.
About QEEQ: 8.0 /10
Fine.

J.HERNANDEZ

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Economy | Toyota Yaris 2 Doors Hybrid or similar
Reviewed: Sun, Aug 25, 2019
About FOX RENT A CAR: 8.3 /10
They do not have a free shuttle to and from the airport, they charge $1.50 plus Tax each way. you use the shuttle
About QEEQ: 10.0 /10
Free shuttle advertised on the website should be removed, they charge a fee of $1.50 plus tax each way if I want to use the shuttle to and from the airport

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