Sold a lemon by a poor car hire company.

M.Casson

United States

Reviewed: Tue, May 31, 2022

About Budget: 6.0 /10

Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.

About QEEQ: 8.0 /10

Reply by Qeeq:
Thank you for your comment. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. If you need any assistance, please feel free to contact with us.

Intermediate | Toyota Camry or similar

28 day rental

Relevant Reviews on Budget Tampa Apo Fl

United States

2 day rental

Intermediate | Toyota Camry or similar

Reviewed: Tue, Aug 24, 2021

“great car shame about the staff.”

About Budget: 8.0 /10

Unfortunately the counter staff lady was a little too chatty and went on to insult my wife who did not take it very well. In addition none of our requirements were actually taken into account so essentially we had to go through the whole process again.

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Whilst our details seemed to have transferred either none of our requirement had or the counter staff chose to ignore it..

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Reviewed: Mon, Jan 13, 2020

“Poor condition of the car”

About Budget: 6.3 /10

The vehicle is brand new but it could not start on the second day morning after I got it. Although I called the Budget Roadside assistance but the problem could not be fixed. Finally I found out that the keyless system of the key was failure even I changed the key battery. I went to the Budget shop in the city for help but they did not have same category of vehicle for exchange. I only used the emergency startup to start the engine every time in this 2 weeks.

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