Memorable journey

Took a long time getting the car. Hertz desk was very busy so the waiting time in queue was long. Once at the desk I was told the cars weren’t available and I had to wait. The queuing process was chaotic and disorganised.

Good service

I was happy because the rental car was in good condition.

Hertz was good. No complaints. Counter staff was a bit more helpful than outside staff, though overall everyone was good.

The price drop protector was amazing. Saved me money. The booking process was easy.

Like: I’ve had bad experiences with car rentals before, but no hassle with Hertz about any minor scratches that were there before (which was my experience with another company). The vehicle we got was more car than we registered for—a Chevy Tahoe instead of a Pathfinder, which worked out better for us anyway. The car was clean, new and lots of features, and perfect for hauling the big group we had.
Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.

Like: Great return service - Nathan was excellent.
Dislike: Pick up - service not as efficient as it could have been.