Rightcar a ne pas prendre se sont des escros

Right cars was only interested in selling expensive add ons, would not except insurance info, or cancel and refund monies already paid. Worst experience by far in rental car service

Do not rent with this company, I was given a car that had the trunk already damaged, on my way to my hotel the trunk opened, other drivers honked at me to let me know, not the best way to start. I managed to close it and continue. The second day I called no answer, not the way you want to spend your vacations, on the phone and trying to get another car that never happened. I tied a cord to keep it close. I finally talked to somebody two days before my vacations ended and told them I did not want to be blamed for that, and they told me not to worry about it. Guess what, A week after my deposit was not returned and when I called they said that they will not give me my deposit back because I damage the Trunk!!!!!!!. What is wrong with these people, they are so dishonest, I will not recommend this company at all. Go with the ones that are in the airport, even if is more money One more thing, I spoke to the manager today I mention that I will fill out this survey, and he said that if I do it, he will not help me in any way to get my deposit back. That is so unprofessional.

Right cars pick up was easy, but the staff was horrible to me when I had a problem with the vehicle. The AC went out and was not working. I was on vacation in Florida and the AC went out. When I called to see how I could fix the problem or get a new car I was told that I didn’t know how to use the AC and that I wasn’t getting a different car. When I dropped the vehicle off the address I was given was wrong and approx 3 blocks away from the actual location. When I arrived at the drop off, Oscar confirmed that the AC wasn’t working and that I would be refunded an unknown amount of money.

Awful local office. Rude staff. Inefficient. Understaffed. FYI unreasonable requirements like SHOWING insurance certificate (other companies do not require this) and $13.99/day for tolls (when other companies charge $9) But biggest issue was rude staff. Girl who called herself “manager” had poor communication, and when I was aghast, she refused to rent me the car. Fine, but she also refused to give me refund. And she supplied me with 2 phone numbers, neither of which worked. I called both eight in front of her. When I pointed this out, she didn’t care and said to leave. She kept my money and gave me no car and no one to contact. It was so bad I actually took video of the process bc no one would believe it was so bad .

Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.