Unacceptable - Will never rent from NU again

About NU Car: 7.0 /10
Waited over 30 minutes to be waited on at counter UNACCEPTABLE!. It takes at least 10 minutes to drive to the offsite car rental pickup, so the 1.5 miles from airport in the description is deceptive.I have never rented a car before where they expected me to wash and vacuum the car prior to returning it before - that can be difficult when the car is full of luggage and people, and I don't know the area so finding a carwash is an added hassle. I won't be renting from this company again. The wait for a shuttle to the airport was ridiculous - We had to wait more than 20 minutes, and people behind us in line were not able to even get on the shuttle bus. They should have had 2 busses running. One other customer called Uber because he was afraid of missing his flight.
About QEEQ: 7.0 /10
Booking was OK, but its a hassle to be talking to a booking agent who is not physically in the local office and can't answer specific questions about the site.
Reviewed: Sat, Apr 10, 2021
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on NU Car Orlando - Airport (Florida)


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Full Size Van | Dodge Grand Caravan or similar
About NU Car: 9.0 /10
very satisfied. Only downside, drop off point very far from our airline check in area.
About QEEQ: 10.0 /10
Reviewed: Tue, Jun 1, 2021

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Economy | Toyota Yaris or similar
“Good value”
About NU Car: 8.0 /10
Original car had broken seatbelt. Received a quick replacement
About QEEQ: 10.0 /10
Reviewed: Sat, Nov 14, 2020

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