Worst car

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .

Long wait to get the car at the rental counter. System or employee taking too long. Employee not friendly. Car needed new wiper blades as it was hard to see in the rain in Seattle. And it rains almost daily there. Kinda of a safety hazard.

The car was VERY small. I was led to believe I was getting a Jeep Grand Cherokee 4x4 and I received a Hyundai Santa Fe AWD. I WAS NOT HAPPY AT ALL. I was charged an additional 10.95 per day for my fiancé to be able to drive too. Ridiculous! I WAITED TO GET THE VEHICLE FOR 1.5 hours and then once I received the paperwork, I waited an additional 30 minutes for the car to be brought out. VERY BAD experience. I will NEVER rent from FOX again!